Written by Julie Walker, CEO at Propelus
This month, we’re celebrating Propelus’s second birthday – a milestone that also reflects on a much longer story: two decades dedicated to making healthcare work better.
In August 2023, we launched the Propelus brand with a new, unified name built on our long-standing mission to simplify healthcare operations and compliance for the professionals who care for others.
Now, two years in, we’re honoring more than just a brand anniversary. We’re celebrating 20 years of expertise, innovation, and partnership across healthcare. As we celebrate, we want to share a few meaningful reflections: two things we’re proud of, two lessons we’ve learned, two values that shaped our year, and two goals we’re setting for year three. Join us in a celebration of our journey so far and a look ahead to what’s next.
Two Things We’re Proud Of:
- Our Unwavering Commitment to Our Values and Their Impact: We are incredibly proud of our core values and how they guide everything we do, ensuring we stay true to our goal of simplifying healthcare operations and compliance. These values aren’t just words on a wall. They’re the foundation of the trust we’ve built with our partners and the consistency behind every solution we deliver.
- Our Customers – Champions and Allies in Healthcare: We are immensely proud of our customers and the millions of professionals and lives we’ve impacted and supported. Their dedication inspires us daily. We’re also proud of our strong relationships, as evidenced by our exceptional customer retention rate and the average number of years our business and consumer customers have engaged with us. Across our solutions, we cover more than 7+ million professionals, a testament to our collective reach and impact.
Two Lessons Learned Along the Way:
- At the Center of Everything We Do is the Professional: This fundamental principle constantly reminds us that our solutions must empower and support not only the healthcare professionals on the front lines of care, but also the many others who power healthcare — HR teams, medical staff professionals, regulators, and administrators — whose work is essential to delivering safe, effective care. When we focus on the needs of the full healthcare ecosystem, we develop solutions that not only simplify processes but truly make a difference in their lives.
- Innovation Isn’t About Novelty – It’s About Impact. Building on our foundation of continuous improvement, we’ve realized that achieving truly transformative outcomes in healthcare requires more than just refining existing processes; it demands a strategic embrace of cutting-edge solutions across multiple dimensions. These past few years have profoundly illustrated how integrating advanced technologies, leveraging comprehensive data and intelligence, ensuring seamless connectivity, and cultivating unique partnerships can fundamentally elevate the standard of care and deliver a measurable, positive impact on the entire healthcare ecosystem.
Two Values That Shaped Propelus This Year:
While Propelus is guided by five core values, two have especially influenced our journey over the past year:
Embrace Life-Centricity and Commit to Continuous Improvement. We recognize that healthcare professionals and organizations operate in a complex world, and embracing that complexity with empathy and adaptability helps us create meaningful solutions.
At the same time, our commitment to learning, resilience, and progress drives us to continually improve, better serving those who depend on us. These values have strengthened our partnerships, inspired our team, and fueled our mission to make healthcare compliance easier and more effective.
Two Goals for Year 3:
Our journey doesn’t stop here. As we move into year three, we’re focused on:
- Enhancing Solutions to Deliver Even Greater Value: We aim to further develop our existing products, to provide deeper insights, more robust features, and seamless experiences that directly address the evolving needs of healthcare professionals. By proactively anticipating and addressing emerging healthcare challenges, we continue to raise the standard and ensure our solutions not only meet the needs of today, but evolve with the demands of tomorrow.
- Expanding Our Reach and Impact to Support a Wider Healthcare Ecosystem: We plan to explore new partnerships, expand into underserved segments of the healthcare market, and continue to amplify the voices of healthcare professionals. Our goal is to empower more individuals and organizations with the tools and resources they need to navigate compliance challenges and improve patient outcomes.
Every update, every product, every conversation with our customers comes back to one goal: helping make healthcare work better for everyone.
Lastly, A Heartfelt Thank You:
To our incredible customers, partners, and dedicated team: thank you for being an essential part of our journey.
Whether you’ve been with us from our very first steps or just recently joined us, we are genuinely proud to support your mission and incredibly grateful for your trust.
As we celebrate two years as Propelus and twenty years of collective impact, we’re filled with excitement for all the possibilities ahead. Your partnership fuels our passion, and we can’t wait to share what’s next. Here’s to transforming healthcare – for good.
Happy Birthday, Propelus!
Follow Julie Walker, CEO at Propelus, on Linkedin.
